Conditions Of Use
All plants are guaranteed for one year from the date of purchase. You can expect up to 5% mortality when planting cuttings, its just a reality of the process.
We will replace any plants that don't make it to their 1st birthday. The only thing we ask is you pay shipping for the replacements.
If you experience a very high rate of loss, something went wrong with the planting or establishment process. We have planted 1000's of the products carried here, they are high quality and reliable. We will not replace an order that experienced a very high rate of mortality without discussing the circumstances. If you experienced a mass failure, something went wrong in the process. Contact us so we can discuss it with you. (And get a soil sample!)
Due to the nature of the products we sell, we cannot accept returns of planting materials and live plants. We are unable to accept returns on live plant material because they would never make the return trip back to us. So make sure the items you purchase are the items you want. We will accept returns on durable goods such as tools and planting containers. The customer is responsible for return postage on all returns.
Before ANY returns are made, please contact us to see if we can help you with the item in question. Returns require a return authorization number that must be plainly displayed on the outside of the return package. If any product is sent without this number, it will be refused. Don’t make us refuse the items you’re hoping to return.
Seller hereby disclaims any warranties, express or implied, in reference to the sale of the live plant material being sold to the Buyer except as may be expressly included in any sales agreement accepted order or listed here; such disclaimers are as follows:
Seller does not warrant that the live plant material will grow into healthy plants, in as much as the success or failure of growth depends on the planting and subsequent care by Buyer.
In the event Buyer should seek to recover damages for any breach of contract or alleged warranty, Seller's liability shall be limited to replacement which are not guaranteed to be true to variety.Service Guarantee:
We guarantee to do everything we can to provide top quality service. We aren't perfect and occasionally make a mistake. Wrong item in the box, a typo on the website, anything is possible. But we promise to make it right. If you have an issue with an order, please contact us here. We will do our best to fix any issue you have as fast as possible.